Privacy Policy

This Privacy Policy explains how Nava Guitars handles personal information collected through this website and through direct enquiries connected with the website.

It is designed as a practical website privacy policy for an Australian boutique guitar and design business. If the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to Nava Guitars, this policy is intended to support those obligations. Even where the Act may not apply in every circumstance, Nava Guitars aims to handle personal information responsibly and transparently.

The kinds of personal information we may collect include your name, email address, Instagram handle or social profile details, phone number if you provide it, the content of your enquiry, and any project or build information you submit to us.

If you use the website, we may also collect technical and usage information such as your IP address, browser type, approximate device and session data, pages viewed, and referring pages. This information may be collected through hosting logs, analytics tools, and embedded third-party services.

We generally collect personal information directly from you when you send an email, submit the embedded website enquiry form, contact us through linked social channels, or otherwise choose to provide information to us.

Some information is collected automatically when you visit the website, including through server logs and analytics tools if enabled. The contact form on this website is provided through LeadConnector / GoHighLevel, and enquiries submitted through that form may be collected and processed by that provider on our behalf.

We collect and use personal information to respond to enquiries, discuss guitar builds, custom design, inlays, fretboards, tooling or related services, manage ongoing customer communications, operate and improve the website, and protect the website and business from misuse or technical issues.

We may also use personal information for reasonable internal record keeping, administration, troubleshooting, and to comply with legal obligations.

This website may use cookies or similar technologies through the website platform, hosting environment, analytics tools, or embedded third-party services. These technologies may help the site function, measure traffic, and improve performance and user experience.

If Umami analytics is enabled for this site, website usage information may be collected for traffic and performance reporting. If you use the embedded enquiry form, third-party scripts and cookies may also be set by the form provider.

We may disclose personal information to service providers that help us operate the website or handle enquiries, such as website hosting providers, analytics providers, embedded form providers, email or communication providers, and professional advisers where reasonably required.

We do not sell personal information. We may disclose information where required or authorised by law, or where reasonably necessary to protect our rights, users, systems or business operations.

Some of our website and communication service providers may store or process data outside Australia. Where practical to identify, this may include Australia, the United States, and other countries in which those providers or their infrastructure partners operate.

Because provider infrastructure can change from time to time, the countries involved may change. If you want more detail about current overseas disclosure arrangements, you can contact us using the details below.

We may use contact details you provide to respond to your enquiry and, where it is reasonable and related to your request, to follow up about your build, design or product interest.

We do not intend to send unrelated marketing spam. If you receive a marketing communication from us and no longer want it, you can contact us and ask to opt out.

We take reasonable steps in the circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purpose it was collected, for legitimate business records, or as required by law.

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before processing a request.

If you have a privacy complaint, please contact us first at ddbn_1@hotmail.com with details of your concern. We will review the complaint and aim to respond within a reasonable time. If you remain dissatisfied and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

For privacy questions, access or correction requests, or complaints, contact Nava Guitars at ddbn_1@hotmail.com.

We may update this Privacy Policy from time to time to reflect changes to the website, business practices, service providers or legal requirements. The updated version will be published on this page with a revised effective date.